Privacy Policy

Last updated: 25 June 2026

PBNJ Socials Ltd trading as PBNJ Digital and PBNJ Arts ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, enquire about our services, engage with us for property marketing, social media marketing, creative services, or interact with PBNJ Arts.

It also explains your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where relevant, other applicable privacy laws.

1. Who We Are:

PBNJ Socials Ltd
Trading as PBNJ Digital and PBNJ Arts

Registered in England and Wales
Company number: 14887039

Registered office:
7-7c Snuff Street
Devizes
Wiltshire
United Kingdom
SN10 1DU

Email: pav@pbnjdigital.co.uk

For the purposes of data protection law, PBNJ Socials Ltd is the data controller of the personal data covered by this Privacy Policy, unless we state otherwise.

2. The Services Covered by This Policy:

This Privacy Policy applies to personal data collected through our website and in connection with our business activities, including:

• Property photography
• Property video and drone content
• Virtual tours
• EPC-related enquiries and bookings
• Social media marketing and content creation
• Branding and website design enquiries
• Podcast production enquiries
• PBNJ Arts wood engraving and creative product enquiries
• General business and customer communications
• Marketing and promotional communications

3. The Personal Data We Collect:

We may collect, use, store and process the following categories of personal data.

3.1 Information you provide to us directly:

When you complete a form, contact us, request a quote, book a service or otherwise communicate with us, we may collect:

• Full name
• Email address
• Telephone number
• Company or business name
• Postal address or property address
• Project details and enquiry information
• Preferred appointment dates or times
• Social media account details or profile links
• Property information relevant to the services requested
• Any files, photos, briefs or other materials you send to us
• Any other information you choose to provide

3.2 Information we collect automatically when you use our website

When you visit our website, we may automatically collect technical and usage information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits
• Clicks, interactions and navigation behaviour
• Approximate geographic location derived from IP address
• Cookie and tracking data
• Marketing attribution and campaign data

3.3 Marketing and communications data

We may collect information about:

• Your communication preferences
• Whether you have opted in to receive marketing from us
• Your responses to marketing emails, SMS messages or WhatsApp communications
• Engagement with our newsletters or promotional campaigns

3.4 Social media and advertising data:

If you interact with our content or advertising on platforms such as Instagram, Facebook, Meta or TikTok, we may receive limited information from those platforms in accordance with their privacy settings and policies. 

This may include:

• Profile name or username
• Public profile details
• Engagement data
• Ad interaction or conversion information

4. Special Note About Property Media and Client-Supplied Content

In the course of providing property marketing, creative and content services, we may receive photographs, videos, floor plans, property details, branding assets, marketing briefs and related materials from clients.

Clients are responsible for ensuring they have the appropriate rights and permissions to provide any personal data, images, content or property-related information to us for use in connection with our services.

5. How We Use Your Personal Data:

We use personal data for the following purposes:

• To respond to enquiries and provide quotations
• To communicate with you about our services
• To manage bookings, consultations and appointments
• To provide property marketing, photography, video, virtual tour, EPC-related and creative services
• To create and manage social media content and campaigns where instructed by a client
• To manage website design, branding and podcast production enquiries
• To provide customer support and aftercare
• To maintain our internal records and business administration
• To improve our website, services, content and user experience
• To monitor website performance and analyse visitor behaviour
• To run advertising, retargeting and audience-building campaigns
• To send newsletters, service updates and promotional communications where lawful
• To detect, prevent and investigate fraud, misuse or security incidents
• To comply with legal and regulatory obligations
• To establish, exercise or defend legal claims where necessary

6. Our Lawful Bases for Processing:

Under the UK GDPR, we must have a lawful basis for using your personal data. Depending on the circumstances, we rely on one or more of the following lawful bases:

6.1 Contract

We process personal data where it is necessary to:

• take steps at your request before entering into a contract; or
• perform a contract with you.

For example, when you request a quote, book a service, instruct us to carry out property marketing work, or engage us for creative or marketing services.

6.2 Legitimate interests:

We may process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests may include:

• operating and improving our business and website
• responding to enquiries
• administering customer relationships
• managing and promoting our services
• protecting our business from fraud, misuse and security threats
• analysing how our website and campaigns perform
• maintaining records of communications and enquiries

6.3 Consent

We rely on consent where required by law, including for certain:

• email marketing
• SMS marketing
• WhatsApp marketing
• cookie and tracking technologies
• remarketing and advertising technologies

Where we rely on consent, you may withdraw it at any time.

6.4 Legal obligation

We may process personal data where necessary to comply with legal or regulatory obligations.

7. Marketing Communications

We may send you marketing communications about our services, updates, offers, news or promotions by email, SMS, WhatsApp or similar channels where permitted by law.

These may include information about:

• property marketing services
• social media and digital marketing services
• branding, website and creative services
• podcast and content services
• PBNJ Arts products and promotions
• company news, offers and updates

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in our emails;
• replying STOP where applicable;
• contacting us at pav@pbnjdigital.co.uk.

Please note that opting out of marketing messages does not stop us from sending essential service-related communications where needed.

8. Direct Marketing, UK GDPR and PECR

Where we send direct marketing by electronic means, we aim to do so in accordance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

Depending on the circumstances, we may rely on consent or another lawful basis where legally permitted. We will also provide a way for recipients to opt out of future marketing communications. ICO guidance explains that PECR sits alongside the UK GDPR and requires consent in many cookie and electronic marketing scenarios, especially for non-essential tracking technologies and certain marketing messages.

9. Cookies, Tracking Technologies and Online Advertising

Our website may use cookies and similar technologies, including pixels, scripts, tags and analytics tools, for functionality, performance measurement, analytics, security, personalisation and marketing.

These may include technologies associated with services such as:

• Google Analytics
• Google Search Console
• Meta Pixel / Facebook tools
• TikTok Pixel
• reCAPTCHA
• email marketing tools
• booking tools or form integrations
• WhatsApp tools or widgets

These technologies may collect information such as browsing activity, interactions with our website, campaign performance and conversion data.

Where required by law, we will request your consent before placing non-essential cookies or similar tracking technologies on your device. UK ICO guidance states that organisations must give clear and comprehensive information about cookies and similar technologies, explain what they do and why, and obtain valid consent for non-essential uses.

You can usually control cookies through:

• our cookie banner or cookie settings tool;
• your browser settings; and
• relevant platform privacy controls.

We recommend that our website also includes a separate Cookie Policy explaining the cookies and tracking technologies used in more detail.

10. Who We Share Personal Data With

We do not sell your personal data.

We may share personal data where necessary with trusted third-party service providers who help us operate our website, deliver services or run our business. Depending on how our website and systems are configured, these may include providers of:

• website hosting and website management
• analytics and reporting tools
• advertising and retargeting tools
• customer relationship management or communications tools
• email marketing platforms
• cloud storage, security and IT support services
• booking, scheduling or contact form systems
• payment, invoicing or accounting systems (if used)
• professional advisers such as solicitors, accountants, insurers or compliance advisers where necessary

Where third-party tools such as Meta Pixel, TikTok Pixel, Google Analytics or other advertising and analytics technologies are used, those providers may process certain personal data in accordance with their own privacy policies and contractual arrangements.

We may also disclose personal data where required to:

• comply with legal obligations;
• respond to lawful requests from regulators, courts or authorities;
• protect our rights, property, business, customers or users;
• investigate fraud, misuse or security incidents.

11. International Transfers

We serve customers internationally and may use service providers located in, or processing data from, countries outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that it remains protected and handled lawfully. These safeguards may include:

• transferring data to countries that are recognised as providing an adequate level of protection;
• using the UK International Data Transfer Agreement (IDTA), the UK Addendum to EU Standard Contractual Clauses, or other approved transfer mechanisms;
• relying on other lawful transfer safeguards where applicable.

12. How Long We Keep Personal Data

We will only keep personal data for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax, insurance, dispute resolution and record-keeping purposes.

Retention periods may vary depending on the nature of the relationship and the type of information involved. For example, we may retain:

• enquiry records for a reasonable period in case you return to us or ask us to follow up;
• project and client records for as long as needed to deliver services, maintain records and manage contractual matters;
• marketing preference data until you withdraw consent or object, and for a reasonable period afterwards to maintain suppression records;
• website analytics and cookie data in accordance with the settings of the relevant platform or tool.

When personal data is no longer needed, we will delete it, anonymise it or securely dispose of it where appropriate.

13. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

These measures may include:

• secure website and hosting controls;
• access controls and password protection;
• software and account security measures;
• restricted access to business systems and communications;
• reasonable administrative, technical and physical safeguards.

However, no internet transmission or storage system is ever completely secure, and we cannot guarantee absolute security.

14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request erasure of your personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to our processing of your personal data, including processing for direct marketing;
• request transfer of certain personal data to you or another provider where applicable;
• withdraw consent at any time where we rely on consent;
• complain to the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

If you wish to exercise any of your rights, please contact us at pav@pbnjdigital.co.uk.

15. Your Right to Object to Direct Marketing

You have the absolute right to object at any time to the processing of your personal data for direct marketing purposes.

If you object to direct marketing, we will stop using your personal data for that purpose.

16. Third-Party Websites and Social Media

Our website may contain links to third-party websites, services or social media platforms. If you click on those links or interact with third-party content, your information may be processed by those third parties under their own privacy policies.

We are not responsible for the privacy practices of third-party websites, platforms or services, and we encourage you to read their privacy notices.

17. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children without appropriate authority or legal basis.

If you believe a child has provided us with personal data inappropriately, please contact us and we will investigate and, where appropriate, delete the information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or privacy practices.

Any updates will be posted on this page and, where appropriate, notified to you by other means.

Please check this page periodically to ensure you are happy with any changes.

19. How to Contact Us

If you have any questions about this Privacy Policy, our use of personal data, or you would like to exercise your privacy rights, please contact:

PBNJ Socials Ltd
Trading as PBNJ Digital and PBNJ Arts
7-7c Snuff Street
Devizes
Wiltshire
SN10 1DU
United Kingdom

Email: pav@pbnjdigital.co.uk

20. Complaints

If you are unhappy with how we handle your personal data, we would appreciate the opportunity to address your concerns first. Please contact us at pav@pbnjdigital.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

The ICO’s website is: www.ico.org.uk