Terms & Conditions

These Terms & Conditions govern the supply of services by PBNJ Socials Ltd, trading as PBNJ Digital and PBNJ Arts ("we", "us", "our") to clients and customers ("you", "your").

Please read these Terms carefully before instructing us, booking our services, placing an order, or using our website. By engaging our services, placing an order or otherwise entering into an agreement with us, you agree to be bound by these Terms.

1. About Us

PBNJ Socials Ltd
Trading as PBNJ Digital and PBNJ Arts
Registered in England and Wales
Company number: 14887039

Registered office:
7-7c Snuff Street
Devizes
Wiltshire
United Kingdom
SN10 1DU

Email: pav@pbnjdigital.co.uk

2. Scope of These Terms

These Terms apply to services and products supplied by us, including where relevant:

PBNJ Digital services:

• Property photography
• Property video and drone filming
• Virtual tours
• EPC-related bookings and related property media services
• Floor plans and property marketing support
• Social media marketing and content creation
• Branding and design services
• Website design and redesign services
• Podcast production and related creative services
• Other digital, creative and marketing services supplied by us

PBNJ Arts services and products:

• Personalised wood engraving
• Bespoke and made-to-order products
• Creative commissions
• Gift, décor and engraved wood products

Where separate service-specific terms, quotations, proposals, invoices, statements of work or booking confirmations are issued, those documents will also form part of the contract between us.

3. Formation of Contract

A contract between you and us will usually be formed when one or more of the following occurs:

• you accept a quotation, proposal or estimate;
• you confirm a booking or ask us to proceed with work;
• you pay a deposit or invoice;
• we issue a booking confirmation or begin work on your instructions;
• you place an order for goods or services through our website or by direct communication.

We reserve the right to refuse work, decline a booking, or decline to accept an order at our discretion.

4. Quotations, Estimates and Proposals

Unless stated otherwise in writing:

• quotations, estimates and proposals are valid for 30 days from the date of issue;
• quotations are based on the information provided at the time;
• any additional work outside the quoted scope may incur additional fees;
• timings and turnaround estimates are indicative only and may be affected by factors outside our control.

5. Deposits, Fees and Payment Terms

5.1 Deposit

A 25% non-refundable deposit is required before work begins, unless we agree otherwise in writing.

5.2 Final payment

The remaining balance is due on delivery of the final work, unless otherwise agreed in writing.

5.3 No obligation to release final deliverables before payment

We reserve the right to withhold final deliverables, high-resolution files, edited content, completed assets, final exports, website launch materials or other final work until all outstanding sums have been paid in full.

5.4 Additional charges

Additional charges may apply where:

• the project scope changes;
• the client requests additional revisions beyond those included;
• the client requests extra visits, re-edits, extra assets or additional deliverables;
• the project is delayed or expanded due to client requests or missing information;
• access issues, delays or other circumstances increase the time or work required.

6. Late Payment

If payment is not made by the due date, we reserve the right to charge:

• statutory interest on overdue commercial invoices in accordance with applicable law; and/or
• any fixed compensation or debt recovery costs permitted by law.

For business-to-business invoices, UK government guidance states that statutory interest on late commercial payments is generally 8% above the Bank of England base rate, subject to the relevant legal rules and the contract in place.

We may also suspend work, withhold deliverables, cancel future bookings, or require payment in cleared funds before carrying out further work.

7. Client Responsibilities

You agree to:

• provide accurate, complete and timely information, instructions and approvals;
• ensure we have appropriate access to the property, premises, location, people, materials or accounts needed to carry out the work;
• ensure that any property is ready, safe and presentable for photography, filming or inspection;
• obtain any permissions, consents, licences or approvals needed for us to perform the services;
• ensure that you have the right to provide us with any content, logos, branding assets, music, photographs, footage, text, files or other materials you ask us to use;
• ensure that any individuals who appear in supplied content have given any necessary permissions;
• provide social media account access, approvals, assets or other required information in good time where relevant.

We are not responsible for delays, additional costs or reduced results caused by inaccurate information, poor preparation, restricted access, late approvals, missing assets, or failure by the client to meet these responsibilities.

8. Revisions and Scope Changes

Unless otherwise agreed in writing, the following services include one round of revisions within the original quoted fee:

• video editing
• social media content
• branding or rebranding work
• website design or redesign work

Any further revisions, change requests or additions outside the agreed scope may be charged at our standard rates or quoted separately.

9. Turnaround Times and Delivery

Any stated delivery dates or turnaround times are estimates only, unless expressly confirmed as guaranteed in writing.

Turnaround times may be affected by:

• weather conditions;
• access issues;
• client delays in providing materials, approvals or feedback;
• technical issues;
• third-party platform delays;
• complexity of the project;
• volume of work requested.

We will use reasonable efforts to meet agreed timelines but shall not be liable for delays caused by matters outside our reasonable control.

10. Photography, Video, Drone, Virtual Tour and Property Media Services

10.1 Access and readiness

The client is responsible for ensuring:

• the property is accessible at the agreed time;
• the property is in a suitable condition for photography, filming, scanning or assessment;
• pets, occupants, tenants or contractors do not obstruct the service;
• we are informed in advance of any access restrictions, hazards or special requirements.

10.2 Weather and safety

Drone work, exterior photography and some video services are dependent on weather, lighting and safe operating conditions.

If weather or safety conditions are unsuitable, we reserve the right to postpone, rearrange or adapt the booking for safety and quality reasons.

10.3 EPCs, floor plans and virtual tours

Any EPC-related bookings, floor plans, virtual tours or related property media services are subject to access, suitability of the property, technical constraints and availability. Turnaround times are estimates only.

11. Social Media Marketing, Digital Marketing and Advertising Services

Where we provide social media management, digital marketing, content creation, strategy or advertising support:

• we do not guarantee specific results, follower growth, engagement levels, leads, conversions, enquiries, bookings or sales;
• marketing performance can be affected by platform algorithms, competition, budgets, market conditions, targeting, offer quality, timing and third-party platform rules;
• where paid advertising is involved, advertising spend is payable separately by the client unless expressly stated otherwise in writing;
• the client remains responsible for the accuracy and legality of claims made in their business, services, products or offers unless we have expressly taken responsibility for the wording;
• we may pause or delay work where necessary approvals, assets, access or information are not provided in time.

We are not liable for account restrictions, suspensions, content removals, ad disapprovals or other decisions made by third-party platforms such as Meta, Instagram, Facebook, TikTok, Google or similar services.

12. Website Design, Branding and Creative Services

Where we provide website, branding, design, creative or podcast-related services:

• all work is based on the agreed brief and scope;
• delays caused by late feedback, late content, missing assets or change requests may extend project timelines;
• third-party costs such as hosting, domains, software subscriptions, stock media, fonts, plugins, ad budgets or paid tools are payable by the client unless expressly included in the quote;
• the client is responsible for reviewing and approving final content and deliverables before launch or publication.

13. Intellectual Property

13.1 Ownership of our work

Unless otherwise agreed in writing, all intellectual property rights, copyright and related rights in our work, content, photographs, videos, designs, graphics, written materials, branding assets, marketing materials and other deliverables remain vested in PBNJ Socials Ltd / PBNJ Digital / PBNJ Arts until full payment has been received.

13.2 Licence to client

Once all fees due have been paid in full, we grant the client a non-exclusive licence to use the final approved deliverables for the purposes agreed in the relevant project, quotation or booking.

Unless expressly agreed otherwise, the client may not resell, sublicense, transfer or commercially exploit our work beyond the agreed use without our written permission.

13.3 Client materials

You retain ownership of materials you supply to us, but you grant us a licence to use, reproduce, edit and adapt them as necessary to perform the services.

14. Portfolio and Promotional Use

Unless you specifically instruct us otherwise in writing before publication or delivery, we may use completed work, project images, edited outputs, visuals, campaign examples, branding work, photography, video content or related materials in our:

• website
• social media
• portfolio
• proposals
• presentations
• promotional materials
• awards or marketing submissions

This does not override any separate written confidentiality agreement where one applies.

15. Cancellations, Rescheduling and No-Shows

Cancellations and rescheduling are subject to our separate Booking / Cancellation Policy and any service-specific booking terms.

In summary:

• deposits are non-refundable;
• if less than 5 working days’ notice is given for cancellation of a booked shoot or session, the deposit will be forfeited;
• short-notice rescheduling may incur a 5% rescheduling fee;
• where we attend a booking and cannot carry out the work due to client fault, lack of access or other avoidable client-side issues, we reserve the right to charge in full or retain the deposit and invoice for wasted time.

16. PBNJ Arts Orders

Orders placed through PBNJ Arts are also subject to our Refund / Returns Policy and any product-specific or commission-specific terms.

Where an order is bespoke, personalised or made to the customer’s specification, cancellation and return rights may be limited by law and by our returns policy.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot legally be excluded.

Subject to the above, and to the fullest extent permitted by law:

• we shall not be liable for indirect, incidental, special or consequential loss;
• we shall not be liable for loss of profits, loss of revenue, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of business or loss of data;
• we shall not be liable for losses caused by third-party platforms, hosts, social media networks, ad platforms, internet outages, software providers, courier delays, weather, property access issues or client-supplied errors;
• our total liability to you in relation to any claim arising from the services or goods shall not exceed the total amount paid by you to us for the relevant service or order giving rise to the claim, unless otherwise required by law.

18. Force Majeure

We shall not be liable for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• severe weather
• fire, flood or natural events
• illness or accident
• internet or utility failure
• platform outages
• cyber incidents
• travel disruption
• government restrictions
• strikes or supplier failure

19. Termination

We reserve the right to suspend or terminate services if:

• you fail to pay invoices when due;
• you behave abusively, unlawfully or unreasonably towards us;
• you breach these Terms;
• you request unlawful, misleading or unethical content or activity;
• the working relationship becomes unworkable due to repeated delay, non-cooperation or non-payment.
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Where services are terminated, we reserve the right to invoice for work completed, time reserved, non-recoverable costs and work already carried out.

20. Complaints

If you are unhappy with any part of our service, please contact us at pav@pbnjdigital.co.uk and we will do our best to resolve the matter promptly.

21. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law in your place of residence requires otherwise.

22. Contact

PBNJ Socials Ltd
Trading as PBNJ Digital and PBNJ Arts
7-7c Snuff Street
Devizes
Wiltshire
SN10 1DU
United Kingdom

Email: pav@pbnjdigital.co.uk